# Refund Policy
**Last Updated:** June 2026
Thank you for shopping with MyShop. We are committed to providing quality products and excellent customer service. This Refund Policy explains the conditions under which refunds, returns, and replacements may be requested.
## 1. Eligibility for Returns
Customers may request a return if:
* The product received is damaged or defective.
* The wrong product was delivered.
* The product is significantly different from its description.
* The item is missing parts or accessories.
Return requests must be submitted within **7 days** of receiving the order unless otherwise stated on the product page.
## 2. Non-Returnable Items
The following items are generally not eligible for return or refund:
* Used or damaged products caused by customer misuse.
* Products returned without original packaging.
* Digital products or downloadable items.
* Customized or personalized products.
* Gift cards and promotional items.
* Products marked as non-returnable.
## 3. Return Process
To initiate a return:
1. Contact our customer support team.
2. Provide your order number and reason for the return.
3. Submit photos or evidence if the product is damaged or incorrect.
4. Wait for return approval instructions.
Unauthorized returns may not be accepted.
## 4. Refund Approval
Once the returned item is received and inspected:
* Approved refunds will be processed.
* Customers will be notified regarding approval or rejection.
* Processing times may vary depending on payment methods and banking partners.
## 5. Refund Methods
Approved refunds may be issued through:
* Original payment method
* Store wallet or store credit
* Bank transfer (where applicable)
* UPI refund (where applicable)
Refund processing generally takes **5–10 business days** after approval.
## 6. Replacement Policy
In eligible cases, customers may choose a replacement instead of a refund.
Replacement requests are subject to:
* Product availability
* Verification of damage or defect
* Return approval
## 7. Order Cancellation
Orders may be cancelled before shipment.
If an order has already been shipped, cancellation may not be possible and the return process will apply instead.
## 8. Shipping Charges
* Original shipping charges may not be refundable unless the return is due to our error.
* Return shipping costs may be covered by MyShop when a damaged, defective, or incorrect product is delivered.
## 9. Late or Missing Refunds
If you have not received your refund:
1. Check your bank account or payment method.
2. Contact your payment provider or bank.
3. Allow additional processing time.
4. Contact our support team if the issue persists.
## 10. Fraud Prevention
MyShop reserves the right to refuse refunds where fraudulent activity, abuse of the return system, or policy violations are suspected.
## 11. Policy Updates
We may update this Refund Policy from time to time without prior notice. Updated versions will be posted on this page.
## 12. Contact Us
For refund, return, or replacement assistance, please contact:
**MyShop Customer Support**
Email: [support@myshop.com](mailto:support@myshop.com)
Phone: +91 XXXXX XXXXX
Address: Your Business Address Here
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By placing an order on MyShop, you acknowledge and agree to this Refund Policy.