Shipping & Cancellation Policy

Shipping & Cancellation Policy

At MixBuys, we aim to process and deliver your orders safely and within the estimated delivery timeframe displayed during the shopping or checkout process. This policy explains our shipping, delivery and order cancellation practices.

1. Order Processing

After an order is successfully placed, we begin processing it according to the availability of the products in your order.

Order processing may include payment verification, product confirmation, packing, quality checks and handover to our delivery or logistics partner.

Orders may take additional time to process during sales, promotional events, holidays, high-demand periods or circumstances beyond our reasonable control.

2. Shipping and Delivery

Orders are delivered to the shipping address provided by the customer during checkout.

The estimated delivery date or delivery timeframe may vary depending on the customer's location, product availability, courier coverage, weather, transportation conditions and other operational factors.

Estimated delivery times are not guaranteed unless specifically stated otherwise.

3. Delivery Charges

Applicable shipping charges, if any, will be displayed during the checkout process before the order is placed.

Free shipping may be available for eligible orders based on the shipping offers, minimum order value or promotional conditions applicable at the time of purchase.

Shipping charges and free-shipping eligibility may vary depending on location, product category, order value and promotional offers.

4. Delivery Partners

Orders may be delivered through MixBuys delivery operations or third-party courier and logistics partners.

After an order is handed over to the delivery partner, tracking information may be provided where available.

5. Delivery Attempts

The delivery partner may make one or more delivery attempts at the shipping address provided by the customer.

Customers should ensure that the delivery address, mobile number and other required information provided during checkout are accurate and complete.

If delivery cannot be completed because the customer is unavailable, the address is incorrect or incomplete, the customer refuses delivery, or other delivery conditions prevent successful delivery, the order may be rescheduled, returned to the seller or cancelled according to the applicable process.

6. Incorrect or Incomplete Address

Customers are responsible for providing a correct and complete shipping address and reachable contact number.

MixBuys may not be responsible for delays, failed deliveries or additional delivery attempts resulting from incorrect, incomplete or outdated information provided by the customer.

7. Delayed Delivery

Delivery may be delayed because of circumstances including severe weather, transportation disruption, natural events, public holidays, technical problems, logistics issues, high order volumes or other events outside our reasonable control.

Where appropriate, customers may receive updated delivery information through available communication channels.

8. Product Availability

Although we make reasonable efforts to maintain accurate inventory, occasionally a product may become unavailable after an order is placed.

If an ordered product cannot be fulfilled, MixBuys may contact the customer and may provide an appropriate resolution, which may include cancellation and refund of the affected order or item.

9. Order Cancellation by Customer

Customers may request cancellation of an order through the available cancellation option in their account or by contacting customer support.

Cancellation is generally possible only while the order has not reached a stage where it has been packed, dispatched, shipped or otherwise processed for delivery.

Once an order has entered the shipping or delivery process, cancellation may no longer be possible.

10. Cancellation After Dispatch

If an order has already been dispatched, customers may not be able to cancel it through the normal cancellation process.

Depending on the circumstances, the customer may be required to accept the delivery and use the applicable return process if the product is eligible for return.

11. Cancellation by MixBuys

MixBuys may cancel an order, fully or partially, when reasonably necessary, including in circumstances such as:

• Product unavailability.
• Incorrect or inaccurate product information.
• Pricing or listing errors.
• Suspected fraudulent or unauthorized activity.
• Payment verification failure.
• Delivery restrictions or service-area limitations.
• Repeated unsuccessful delivery attempts.
• Other circumstances where fulfillment is not reasonably possible.

12. Refund After Cancellation

If a prepaid order is successfully cancelled and a refund is applicable, the refund will generally be initiated to the original payment method used for the order.

The time required for the refund to reach the customer's account may depend on the payment gateway, bank or financial institution.

For Cash on Delivery orders, no payment refund is normally required if the order is cancelled before payment is collected.

13. Cancellation of Part of an Order

Where technically available, customers may be permitted to cancel one or more eligible items from a multi-item order while keeping the remaining items.

Any applicable shipping charges, discounts or promotional benefits may be recalculated after partial cancellation.

14. Promotional Orders

Orders placed using coupons, discounts, promotional pricing or special offers may be subject to additional cancellation conditions.

Cancellation or partial cancellation may affect eligibility for a promotion or discount.

15. Refusal of Delivery

Customers should not refuse delivery solely as a substitute for the formal cancellation or return process when a cancellation or return option is available.

Repeated or unreasonable refusal of deliveries may result in additional verification or restrictions on future Cash on Delivery or other order services, where permitted by applicable law.

16. Non-Delivery

If an order cannot be delivered after the applicable delivery attempts, the shipment may be returned to the seller or fulfillment location.

Any refund or re-delivery will be handled according to the applicable order and return conditions.

17. Contact and Support

If you experience a shipping problem, delivery delay or need assistance with order cancellation, please contact our customer support team with your order number and registered contact details.

18. Policy Updates

MixBuys may update this Shipping & Cancellation Policy from time to time to reflect changes in our shipping operations, delivery partners, services or applicable requirements.

The latest version of this policy will be published on this page.

By placing an order with MixBuys, you acknowledge and agree to the shipping and cancellation conditions applicable to that order.