Terms & Conditions

Terms & Conditions

Welcome to MixBuys. These Terms & Conditions govern your access to and use of the MixBuys website, services and online shopping platform. By accessing our website, creating an account or placing an order, you agree to comply with these Terms & Conditions.

1. About These Terms

These Terms & Conditions apply to all visitors, customers and users of the MixBuys website and related services.

If you do not agree with these terms, please do not use our website or services.

2. Eligibility

You must provide accurate information and have the legal capacity required under applicable law to use our services and enter into transactions.

If you are using the website on behalf of another person or organization, you confirm that you are authorized to do so.

3. Customer Account

Certain features may require you to create a customer account.

You are responsible for:

• Providing accurate and complete account information.
• Keeping your login credentials secure.
• Maintaining the confidentiality of your account.
• All activities carried out through your account.

You should immediately notify us if you believe that your account has been accessed without authorization.

4. Product Information

We make reasonable efforts to provide accurate product names, descriptions, images, prices, availability and other information.

However, product images may vary slightly from the actual product due to screen settings, photography, lighting, manufacturing variations or other factors.

We reserve the right to correct errors, update product information or modify product availability at any time.

5. Product Availability

Products displayed on the website are subject to availability.

Adding a product to your cart does not necessarily guarantee that the product will remain available until checkout or delivery.

If a product becomes unavailable after an order is placed, we may cancel the affected item or order and provide an applicable refund where required.

6. Prices

Product prices are displayed on the website at the time of purchase. Prices may change without prior notice.

Applicable taxes, shipping charges, discounts and other charges will be shown during the applicable stage of the purchase process where required.

If an obvious pricing or listing error occurs, MixBuys may correct the error and, where appropriate, cancel the affected order and process an applicable refund.

7. Orders

When you place an order, you are making a request to purchase the selected products under the applicable order terms.

An order confirmation does not necessarily guarantee final acceptance of the order if there is a product availability issue, payment problem, pricing error, suspected fraud or another legitimate reason preventing fulfillment.

8. Payment

Available payment methods may include Cash on Delivery, UPI, wallet payment or other payment methods displayed during checkout.

Payment transactions may be processed through third-party payment service providers.

You agree to provide valid and accurate payment information when required and to complete payment for applicable orders.

9. Cash on Delivery

Cash on Delivery may be available only for eligible products, locations and orders.

Availability of Cash on Delivery may be restricted based on order value, customer history, delivery location or other operational and security considerations.

10. Shipping and Delivery

Orders will be delivered to the shipping address provided during checkout.

Estimated delivery times may vary depending on product availability, location, courier coverage, weather, transportation conditions and other circumstances.

For complete information regarding delivery and cancellation, please refer to our Shipping & Cancellation Policy.

11. Returns and Refunds

Eligible products may be returned or refunded according to the applicable Return & Refund Policy and any product-specific conditions displayed at the time of purchase.

Certain products may have different return conditions or may not be eligible for return.

For complete information, please refer to our Return & Refund Policy.

12. Cancellation

Customers may request cancellation of eligible orders before the order reaches a stage where cancellation is no longer available.

Once an order has been dispatched or entered the delivery process, cancellation may not be possible.

13. Promotions and Coupons

Promotional offers, discount codes, coupons and special pricing may be subject to specific terms and conditions.

Unless specifically stated otherwise, promotional offers cannot be combined with other offers.

MixBuys reserves the right to cancel or restrict promotional benefits where there is suspected misuse, fraud or violation of applicable offer conditions.

14. Prohibited Activities

You agree not to use the website or services to:

• Commit or facilitate unlawful activities.
• Attempt unauthorized access to our systems or accounts.
• Interfere with website operation or security.
• Submit false, misleading or fraudulent information.
• Abuse return, refund, coupon or promotional systems.
• Use automated systems to improperly access or collect website information.
• Upload malicious software or harmful content.

15. Intellectual Property

The website and its content, including logos, trademarks, text, graphics, images, designs, software and other materials, may be owned by or licensed to MixBuys and may be protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish or commercially use our content without appropriate authorization.

16. User Content

If you submit reviews, feedback, photographs, comments or other content to MixBuys, you agree that the content should be lawful, accurate and not infringe the rights of any third party.

You should not submit content that is abusive, defamatory, fraudulent, misleading, obscene, unlawful or otherwise inappropriate.

17. Reviews and Ratings

Customer reviews and ratings should represent genuine experiences with the relevant products or services.

MixBuys may remove content that violates applicable rules, contains fraudulent or misleading information, or is otherwise inappropriate.

18. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use and protect personal information.

19. Third-Party Services

Our website may use third-party services including payment providers, courier companies, analytics services, hosting providers and other service providers.

Third-party services may operate under their own terms and privacy policies.

20. Website Availability

We aim to keep our website and services available and functioning properly. However, temporary interruptions may occur because of maintenance, technical problems, network issues, security incidents or other circumstances.

We do not guarantee that the website will always be uninterrupted, error-free or available at all times.

21. Limitation of Liability

To the extent permitted by applicable law, MixBuys will not be liable for losses resulting from circumstances beyond our reasonable control, including delays caused by third-party logistics providers, payment providers, telecommunications networks, natural events or other unavoidable circumstances.

Nothing in these Terms & Conditions is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited under applicable law.

22. Account Suspension or Termination

MixBuys may restrict, suspend or terminate an account where reasonably necessary, including in cases of suspected fraud, misuse, unauthorized activity, repeated policy violations or other unlawful activity.

Where appropriate and permitted by law, customers may contact support to request clarification regarding account restrictions.

23. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services, business operations, technology or applicable requirements.

The updated version will be published on this page. Continued use of our website after an update may constitute acceptance of the revised terms to the extent permitted by applicable law.

24. Governing Law

These Terms & Conditions shall be interpreted and governed in accordance with the applicable laws of India, subject to the rights and protections available to consumers under applicable law.

25. Contact Us

If you have questions regarding these Terms & Conditions, your account, an order or our services, please contact our customer support team using the contact information available on our website.

26. Acceptance

By accessing the MixBuys website, creating an account or placing an order, you acknowledge that you have read and understood these Terms & Conditions and agree to comply with the applicable terms.